Refund policy

Thank you for shopping at focuswater Singapore. We strive to provide the best possible customer experience, and we understand that sometimes a refund may be necessary. This Refund Policy outlines our guidelines and procedures for requesting a refund for purchases made on our website.

There will be an admin fee of $50 - $70 basing on payment mode made for all refund or withdrawal of purchased request. The admin fee is non-refundable and covers administrative costs.


By making a purchase on our website, you agree to the terms of this policy.
* Refund Eligibility
1.1. To be eligible for a refund, the following conditions must be met:

a) The product must have been purchased directly from our website.
b) The refund request must be made within 7 days from the date of purchase.
c) The product must be unused, undamaged, and in its original packaging.


* Refund Process
2.1. To request a refund, please contact our customer support team at +65 6848 9133. Include your order number, purchase details, and a clear explanation of the reason for your refund request.

2.2. Our customer support team will review your request and may require additional information or documentation to process the refund. We reserve the right to reject or delay refunds if the request does not comply with our return policy or does not meet the eligibility criteria.

2.3. Once your refund request is approved, we will provide instructions on how to return the product. You will be responsible for the return shipping costs, credit card surcharge unless the return is due to our error.

2.4. We will process your refund within 14 business days of receiving the returned product. The refund will be issued using the same payment method used for the original purchase (for credit card it will be subject to the processing duration of the bank), unless otherwise agreed upon.



* Exchanges
3.1. We currently do not offer direct exchanges for products or services. If you wish to exchange a product, please follow the refund process outlined above and place a new order for the desired item.

* Cancellations
4.1. If you wish to cancel an order before it has been shipped or delivered, please contact our customer support team as soon as possible. We will make every effort to accommodate your request. However, once an order has been shipped or delivered, it will be subject to the refund policy outlined in this document.

* Changes to the Refund Policy
5.1. We reserve the right to modify or update this Refund Policy at any time without prior notice. Any changes will be effective immediately upon posting the revised policy on our website.

If you have any questions or concerns regarding our refund policy, please contact our customer support team at +65 6848 9133. We are here to assist you and provide further clarification as needed.

Thank you for choosing focuswater Singapore. We appreciate your business and strive to ensure your satisfaction with every purchase.